FAQ
Get quick answers to frequently asked questions about Trustap. Find troubleshooting tips, understand common issues, and learn more about our features.
GETTING STARTED
- What is Trustap?
- How do I know Trustap is secure?
- What is Escrow?
- Where are the funds held and what is the Trustap Vault?
- How is Trustap regulated?
- Can I use Trustap in my country?
BUYER QUESTIONS
- Why should I use Trustap to protect my payment?
- How can I help Trustap protect my payment from scammers?
- Do I need to create a Trustap account?
- What if the Seller never sends the item that I paid for?
- What payment method can I use?
- When can I make a complaint and request a refund?
SELLER QUESTIONS
- Responding to Complaints related to Digital Products
- Why should I use Trustap to protect my sale?
- Why Does Trustap need Information about sellers?
- What should I do to protect myself from unfair complaints?
- How long will it take for me to receive my payout?
- I'm a seller and I haven't received my payout, why?