If you are a Buyer and believe you have not received value for the money you have paid, you can always follow our Complaint process. Check out this article to learn more about our complaint process.
If this hasn’t worked out for whatever reason, feel free to reach out to our Trustap Support team by clicking on Contact Us through your profile or by sending us an email at email@example.com, and we will do our best to help.
If you have noticed someone trying to make a fraudulent transaction on our platform, please email us at firstname.lastname@example.org. Please provide as much information as possible, even screenshots, if you have any that can suffice your claim.
If it is related to an unknown transaction on your Bank Statement, please send us the information to the email above. DO NOT provide any sensitive information. We will let you know what information we will need from you.