How to Add or Update Your Bank Account for Payouts

A guide to linking and managing your bank account on Trustap. This article covers supported account types, updating payout details, adding multiple accounts, and transacting in multiple currencies. 

Sellers only

This article applies to sellers. If you are using Trustap as a buyer, you do not need to add bank account or payout details unless you plan to sell in the future.

In this article

1. Why do I need a linked bank account? 2. Supported account types 3. Managing your bank account 4. Transacting in multiple currencies 

1. Why do I need a linked bank account?

To receive your funds from a completed transaction, you need a bank account linked to your Trustap profile. Without one, Trustap cannot process your payout.

You can add or update your bank details at any time in the Payout Details section of your My Profile page.

Note

If you haven't completed your Trustap seller profile yet, see How do I add or update my seller profile and payout information on Trustap? before adding your bank account.

2. Supported account types

Trustap supports a range of bank account types for payouts, including:

• Traditional current and savings accounts from established banks
• Virtual bank accounts, such as N26, Revolut, and Wise

Important

Debit card payouts are not currently supported.

3. Managing your bank account

Updating your account

Go to My Profile, scroll to Payout Details, and click Edit to update your existing bank account details. 

 

 

Adding a second account

Go to My Profile, scroll to Payout Details, click Add bank account and complete the required fields. You can hold multiple bank accounts on your profile — useful if you receive payouts in more than one currency.

Currency not listed?

If your account currency doesn't appear in the Currency dropdown, your account settings may not support payouts in that currency. Contact our Support Team and we'll look into it for you.

4. Transacting in multiple currencies

If you sell across borders, it's useful to understand how Trustap handles currency differences between your account and your bank.

Primary currency

The main currency for your country of registration, set when you created your account. This cannot be changed. For example: France = EUR, United Kingdom = GBP.

Settlement currency

The currency your linked bank account uses. In most cases, this will match your primary currency.

Receiving funds in a non-primary currency

If you receive funds in a currency other than your primary currency — for example, EUR when your account is registered in GBP — Trustap will hold those funds until a matching bank account is available for payout. To receive these funds automatically, register a bank account with a settlement currency that matches the transaction currency. Currency conversion fees may apply.

Note

If you don't have a bank account in the required currency, contact our Support Team and we'll explore whether a payout to your existing account is possible. Please note that non-local settlement fees may apply. These fees are set by Stripe and vary depending on your country of registration and your bank account's settlement currency.

Need help? Contact our Support Team