Seller Questions

Benefits of using Trustap

• How do I benefit using Trustap as a seller?

Protecting yourself from fraudulent complaints

• What if the seller claims that goods that have been returned to him are not the ones originally sent?
• How can the seller protect themselves from fraudulent complaints?

Sending the Item during an online transaction

• What if the seller doesn’t send the item at all?
• When do I input the tracking information?
• How and when do I send the item in question?
• Seller Time Limit
• How long does the Seller have to send the item in an online transaction?

Funds release

• The package has been delivered but I haven’t received my funds yet?
• When will I receive my funds?