What are the fees?

Trustap charges the buyer a set service fee* of 40c plus a small percentage of the amount of money being transferred, depending on the currency selected.

*The fees explained on this page are related to the transaction done directly on the Trustap page or Trustap App. The fee may be differentiated if you use one of our partners.

Here are the currencies available for transactions on Trustap:

• Euro
• British Pound Sterling
• Polish złoty
• US Dollar
• Australian Dollar
• Malaysian Ringgit
• Swedish Krona

Note: Extra charges may arise if your bank's card issuer charges a fee for foreign currency exchange. We suggest that buyers and sellers agree on the currency before creating the transaction (usually, payments are made using the seller's preferred currency or how their bank is set to receive payouts). 

Note: The buyer Protection Fees are non-refundable in case of cancellation or refund. 

 

Exceptional Service For High-Value Transactions

You can benefit from our custom pricing options if you want to make a significant transaction (more than $5,000 or equivalent in other currencies). To learn more about them, please get in touch with our White Glove Team, who will provide you with exceptional care and attention. You can book a meeting with them by clicking this link:

 

Who pays the fees, and how is it calculated?

Trustap is a secure payment platform enabling you to buy and sell confidently. We charge a small fee to the buyer for each transaction, which is automatically added to the total amount when the payment is made. The fee covers the cost of providing our service and protecting your money. The seller receives the total agreed price without any deductions.

The standard fees are outlined above. Please note that the fees may vary depending on the type and location of the transaction, as well as the payment method used. You can see the exact fee amount before you confirm your payment.

We do not interfere with the costs that may arise between the buyer and the seller, such as shipping or delivery costs. However, we advise both parties to agree on a fair and reasonable way to share these costs in advance.

If for any reason, a refund is needed, the Buyer is responsible for returning the item to the Seller and covering the return shipping cost unless otherwise agreed with the Seller. The refund needs to comply with our refund policy.

*The Buyer Protection Fees are non-refundable.