Personal Details

The information required in your Trustap profile will depend on the country you selected when setting up your account. To see whether or not Trustap is available in your country, check out the relevant question in the Basics tab. For example, in the US region, users are required to enter the following information:

• First & Last Name

• Date of Birth (Must be 18 or older)

• Social Security Number

• Billing Address - (Must be the same as the one on your bank account)

Note: This address doesn't have anything to do with where the package will be sent, as this can be specified to the seller at any stage. Trustap collects this address for identity verification purposes.

For more information about the availability of Trustap in your country, click here.

Identity Documents

Trustap also requires identity documents for further verification. Acceptable documents vary per country. However, a scan or clear passport photograph is always acceptable and preferred. 

Scans or clear photographs of both the front and back are usually required for government-issued IDs and diver's licenses. 

The photograph or scan must be a JPEG or PNG file smaller than 10 MB. PDF files can't be verified. The files should be in colour, rotated with the image right-side up and have all information clearly legible.