The buyer in the transaction has 24 hours to lodge a complaint if they are unhappy with the item they purchased. The money stays held during this process, and neither party can access it. If 24 hours pass or the buyer is happy with the item in question, the money is automatically released to the seller.
Important to remind you that Trustap only provides a Protection Service for the transaction. The buyer must make sure that they check the item within 24 hours. Once it is passed, Trustap will not be liable for any issue after this period.
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