Overview of the Face-to-Face Transaction process

Our face-to-face transaction model is designed to give you peace of mind when the item you are buying or selling will be exchanged in hand. This model also works very well for the purchase or sale of digital goods or services.

Check this article to learn more about the different transaction models Trustap offers. 

Step 1: Buyer transfers refundable deposit to Trustap

• Agree on the details: Both buyer and seller agree on the item and a deposit price.
• Buyer pays the deposit: the buyer pays a small, refundable deposit through Trustap to show they’re serious about buying the item. Trustap holds onto the money until the item is exchanged and the buyer has a chance to inspect it.

Check this article to learn more about the Trustap hold. 

Step 2: Buyer and seller meet face to face where item can be inspected

• Buyer and seller meet: Buyer and seller meet, allowing the buyer to inspect the item in person.
  • Heads up! For digital goods or services, the buyer and the seller might not need to meet, and that's fine, the item can be handed over digitally. In that case, you can most likely ignore step 3 and jump to step 4. 

Step 3: Seller sets the total price and buyer submits the remaining payment into Trustap

• Agree on a price: Buyer and seller agree on a final price after inspection.  
• Pay the rest: If the final price is higher than your deposit, pay the remaining amount through Trustap.
  • Heads up! the remainder payment is not required, it can be skipped if the price already paid by the buyer is the final price.

Step 4: The item is handed over and Trustap releases funds to the seller

• Item exchange: once the final price is paid, the seller gives the item to the buyer. The buyer or the seller can confirm the handover in the app. 
  • Heads up! On partner platforms, the handover confirmation may look slightly different or may require either the buyer or the seller specifically to confirm the handover. 
• Complaint period: There's a 24-hour period after the handover for the buyer to double-check the item. If there's a problem, the buyer can file a complaint and Trustap will investigate.
  • Heads up! On partner platforms, the complaint period timeframe can sometimes be longer.
• Payment to seller: If the buyer doesn't report any issues within the complaint period, the money is released to the seller automatically.

Check this article to learn more about the complaint period. 

Check this article to learn more about what’s needed to receive your earnings. 

 

Need more details? 

Check out our step-by-step guides for buyers and sellers:

• Buyer guide
• Seller guide

Remember: Trustap is here to protect both buyers and sellers. If you have any questions, don't hesitate to contact our support team at [e-mail] 

Ready to give it a try? Download the Trustap app or sign up here and start exploring!