Step 1
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Once the buyer finds the item that they wish to buy, they pay a refundable deposit into the secure Trustap Hold. This gives the seller proof of the buyer’s commitment and interest in the item, so that they may now meet face-to-face.
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This deposit is refundable - so if the buyer goes to the meeting and the seller doesn’t show up, or if the item isn’t as advertised, then they get their money back.
Step 2
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At this face to face meeting, the buyer has an opportunity to inspect the item they are buying. If they are happy with it, they then negotiate a final price with the seller.
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The seller then inputs this agreed amount into the Trustap platform.
Step 3
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The buyer then transfers the remainder of the funds into the Trustap hold - not including the amount already included in the deposit.
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The seller can see through the Trustap platform that this has been done, allowing them to handover the item with peace of mind.
Step 4
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After the handover is confirmed, the 24 hours face-to-face complaints period begins.
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Once the complaint period elapses and no complaints are made, Trustap instantly releases the money to the seller, successfully completing the transaction.
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