Overview of the Face-to-Face Transaction process

This is a general overview of each step of a transaction involving a handover of the item (face-to-face transaction). Check our step-by-step guides for technical guidance each step of the way: 

• Step by Step guide for sellers in a transaction involving a handover of the item (face to face transaction)
• Step by Step guide for buyers in a transaction involving a handover of the item (face to face transaction)

Step 1

• Once the buyer finds the item they wish to buy, they pay a refundable deposit into the secure Trustap Hold. This gives the seller proof of the buyer’s commitment and interest in the item, so that they may now meet face-to-face.

• This deposit is refundable - so if the buyer goes to the meeting and the seller doesn’t show up, or if the item isn’t as advertised, then they get their money back.

Step 2

• At this face to face meeting, the buyer has an opportunity to inspect the item they are buying. If they are happy with it, they then negotiate a final price with the seller.

• The seller then inputs this agreed amount into the Trustap platform. In the event that buyer and seller agree that the deposit price already paid by the Buyer is the final price, the seller can skip the remainder payment. 

Step 3

• If a remainder payment is due, the buyer then transfers the remainder of the funds into the Trustap hold.

• The seller can see through the Trustap platform that this has been done, allowing them to handover the item with peace of mind.

Step 4

• After the handover is confirmed, the 24-hour face-to-face complaints period begins.

• If a complaint is filed by the buyer during this timeframe, a Complaint investigation will be initiated by the Trustap Support Team. Check our Complaint Period article for more information about the Complaint investigation process. 

• Once the complaint period elapses and no complaint has been made by the buyer, Trustap instantly releases the money to the seller, successfully completing the transaction.