Face-to-Face Transactions

Step 1

• Once the buyer finds the item that they wish to buy, they pay a refundable deposit into the secure Trustap Hold. This gives the seller proof of the buyer’s commitment and interest in the item, so that they may now meet face-to-face.

• This deposit is refundable - so if the buyer goes to the meeting and the seller doesn’t show up, or if the item isn’t as advertised, then they get their money back.

Step 2

• At this face to face meeting, the buyer has an opportunity to inspect the item they are buying. If they are happy with it, they then negotiate a final price with the seller.

• The seller then inputs this agreed amount into the Trustap platform.

Step 3

• The buyer then transfers the remainder of the funds into the Trustap hold - not including the amount already included in the deposit.

• The seller can see through the Trustap platform that this has been done, allowing them to handover the item with peace of mind.

Step 4

• After the handover is confirmed, the 24 hours face-to-face complaints period begins.

• Once the complaint period elapses and no complaints are made, Trustap instantly releases the money to the seller, successfully completing the transaction.