Overview of the Online Transaction process

Our online transaction model is designed to give you peace of mind when the item you are buying or selling will be sent by courier or post.

Check this article to learn more about the different transaction models Trustap offers.

Step 1: Buyer submits payment into Trustap

• Agree on the details: Both buyer and seller agree on the item and price.

• Buyer pays: The buyer pays for the item through Trustap. Trustap holds onto the money until the item arrives.

Check this article to learn more about the Trustap Vault. 

 

Step 2: Seller sends product

• Seller ships: The seller sends the item using a tracked delivery service and adds the tracking number to Trustap.  The seller has up to 4 days to input all the postal tracking information to Trustap.

Heads up! Certain partner platforms may offer integrated shipping (in other words, their own shipping system). Refer to this section for more detailed information related to the platform you are using. 

• Track your package: Both buyer and seller can follow the package's journey using the tracking number displayed in the app.

Check this article to learn more about postage and delivery.

 

Step 3: Buyer receives the item

• Item arrives: the delivery confirmation from the courier marks the start of the complaint period. This happens automatically. 

• Complaint period: There's a 24-hour period after delivery for the buyer to check the item. If there's a problem, the buyer can file a complaint and Trustap will investigate.

Heads up! When transacting from a partner platform, the complaint period can sometimes be longer.

Check this article to learn more about the complaint period. 

 

Step 4: Trustap releases funds to the seller

• Payment to seller: If the buyer doesn't report any issues within the complaint period, the money is released to the seller automatically.

Check this article to learn more about what’s needed to receive your earnings. 

Need more details? 

Check out our step-by-step guides for buyers and sellers:

• Seller guide

• Buyer guide

Remember: Trustap is here to protect both buyers and sellers. If you have any questions, don't hesitate to contact our support team here. 

Ready to give it a try? Download the Trustap app or sign up here and start exploring!