If money is in escrow, it is held by a third party (Trustap) on behalf of the other two parties (buyer & seller) in a transaction. Trustap’s online model holds the funds for up to 24 hours after the buyer signs for the item in question. Why 24-hours? Extensive Market research has shown that 24 hours strikes an ideal balance between giving the buyer enough time to examine the item, determine if it is legitimate, or get a second opinion, and ensuring that the seller receives their money reasonably promptly.
In exceptional cases, the 24-hour period may be extended with the agreement of both the buyer and the seller. To enquire about the extension of the complaints period, contact us at firstname.lastname@example.org or via our live chat.