If money is in escrow it means it is being held by a third party (Trustap) on behalf of the other two parties (buyer & seller) in a transaction. With Trustap’s online model, the funds are held for up to 24-hours after the buyer signs for the item in question. Why 24-hours? Extensive Market research has shown that 24-hours strikes an ideal balance between giving the buyer enough time to examine the item, determine if it is legitimate, or get a second opinion, and ensuring that the seller receives their money reasonably promptly.
In exceptional cases, the 24-hour period may be extended with the agreement of both the buyer and the seller. To enquire about the extension of the complaints period, feel free to contact us at email@example.com or via our live chat.