If a user has forgotten their password, they must click the “Forgot Password?” link on the login page. The user will receive an email from Trustap, which will guide them through the rest of the process.
Check your spam inbox if you have not found the email in your main inbox. Then If you have forgotten your password but haven’t received an email from Trustap, don't hesitate to get in touch with Trustap directly at firstname.lastname@example.org or via the live chat on our website.
Note: we can only discuss anyone's account if they are the account holder.