What is the Trustap Hold?

The Trustap Hold is a secure virtual safe that keeps the buyer's funds secure while transacting with another user. This means that the buyer never pays the seller directly, protecting both sides from potential scammers.

If your transaction requires post service or courier to deliver your goods, the total price is sent directly to the Trustap Hold and is released to the seller when the buyer has received the item and the 24-hour complaints period has elapsed. 

Use the following links to review the detailed process for transactions involving post or courier delivery:

Step by Step guide for transactions involving post/courier delivery for Buyers

Step by Step guide for transactions involving post/courier delivery for Sellers 

If your transaction does not require you to use a post service or courier to deliver your goods,  the buyer sends a refundable deposit to the Trustap Hold to convey their interest in the seller's item. The buyer and seller then meet face-to-face at an agreed location to discuss the total amount. Once the buyer is happy to proceed with the transaction, they send the remainder of the funds to the Trustap Hold. Once the item handover occurs and the 24-hour complaints period has elapsed, the total amount is released to the seller.

Use the following links to review the detailed transaction process:

Step by Step guide for transactions involving face-to-face handover for Buyers

Step by Step guide for transactions involving face-to-face handover for Sellers

If you are still trying to figure out your best alternative to sell or buy your goods/item, please get in touch with our [e-mail] team. We are here to help you.