UK seller verification: required information for payouts to UK accounts

To ensure your UK seller account remains active and eligible for payouts through Trustap and Stripe, you must provide specific information for verification. This process helps prevent financial abuse and complies with UK regulations.

Below is a breakdown of the requirements based on your account type.

Important notes

• Any of the following information/documentation, if required, can be entered or uploaded directly on your Trustap profile.
• Buyers are not required to provide this information. Only sellers must provide this information to enable payouts to their bank account. 

Standard verification requirements

Stripe first attempts to verify your details automatically. You must provide the following:

For individual accounts:

Personal details: 

• Full legal name
• Email address
• Date of birth
• Home address
• Phone number
• Nationality
• ID number is optional, but can help with verification. 

Bank account details for payouts: 

• IBAN, currency and country of the bank account

For business accounts:

Company details:

• Legal business name
• Company Number (UK company registration number)
• Business address
• Business URL
• Business phone number
• Product or service description
• Industry or Merchant category code
• Email address

Business representative details:

• First name and last name
• Date of birth
• Email address
• Home address
• Phone number
• Nationality (required for UK)
• ID number (optional, but can help with verification)

Beneficial owners (persons with significant control): For UK companies, you must provide information about all beneficial owners who own 25% or more of the business, or persons with significant control. This includes:

• Legal name
• Date of birth
• Email address
• Residential address
• Percentage of ownership

Stripe verifies this information against Companies House records. If there's no owner with 25% or more ownership, all directors listed on Companies House records are considered beneficial owners and must be added to the account.

Bank account details:

• Bank account information for payouts

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Additional verification documents

Depending on risk assessment and verification results, you might also need to provide additional information:

• Phone number
• SSN or national ID number (for verification purposes)

You might also be required to upload additional documentation: 

• Proof of Identity - One of the following:
  • Passport (entire personal information page)
  • Driver's licence, including provisional (front and back)
  • Citizen Card

  • Electoral ID

• Proof of Home Address - A separate document dated within the past 6 months, such as:
  • Driver license (including provisional)
  • Utility Bill
  • Statement from a financial institution
  • Government issued letter
  • Solicitors letter
  • Council or housing association documentation
  • Benefits Agency documentation
  • Electoral Register entry
  • NHS Medical Card

  • GP letter of registration with the surgery

• Proof of Business documentation: 
  • VAT Registration
  • Certificate of Incorporation
  • Companies House Document
  • HM Revenue and Customs: VAT Certificate
  • HM Revenue and Customs: Account Statement
  • Charity Commission Document
  • OSCR Scottish Charity Regulator
  • Ofsted School Inspection Report

The information on the document must match what's in your Stripe account settings.

• Ownership verification:
  • Register of Members (Shareholder Register)
  • Register of Persons with Significant Control (PSC) (Ultimate Beneficial Owner Register)
  • Confirmation Statement (Annual Returns)
  • Certificate of Good Standing (Certificate of Corporate Status)

  • Certificate of Incumbency

• Directorship verification:
  • Register of Members (Shareholder Register)
  • Register of Persons with Significant Control (PSC) (Ultimate Beneficial Owner Register)
  • Confirmation Statement (Annual Returns)

  • Certificate of Incumbency

Document requirements:

• Documents must be uploaded in full colour (no black-and-white scans).
• Must be valid and not expired.
• Must be clear and large enough to read.
• Upload format: .png or .jpg for identity documents; .png, .jpg, or .pdf for address documents.
• The information must match what's in the Stripe account settings.
• Photocopies aren't acceptable.

Need Help?

Contact our Support Team here.