SELLER - Step-by-step guide to the face to face transaction model (transaction involving HANDOVER of the item)

Step 1: Create or Join a Transaction

To create a transaction:

1. Click CREATE TRANSACTION

2. Select SELLER and click NEXT

3. To the question: “Will you be using post/courier for this transaction?” Select NO and click NEXT

4. Select whether you want to transaction to go through with or without a deposit:

   1. With Deposit: The transaction will involve 2 separate payments. A first deposit payment will be due immediately (before the face-to-face meeting takes place). Then a second remainder payment will be due during the meeting once a final price has been agreed upon with the seller before the item is exchanged.

   2. Without Deposit: The transaction will involve 1 single payment due immediately (before the face-to-face meeting takes place), corresponding to the full, final price of the item.

5. Select the currency of your transaction, enter the price of your transaction (without the Buyer protection fee, which will be added automatically), and enter a clear description of the goods or services involved in the transaction, then click on START TRANSACTION 

That’s it! Your transaction has been created. You can copy the link of the transaction and share it with the Buyer via email, text message, or social media.

You will be notified via email once the Buyer has joined, and again once the Buyer has paid. You can then proceed to Step 2: Post the item and enter the tracking details into the transaction page.

How to Join a transaction:

1. Enter the link that was shared with you in your engine search bar and click on CONTINUE TO APP. (Alternatively, you can enter the link directly in the Join Transaction section of the app)

2. Review the details of the transaction to ensure they are correct, as agreed with the Buyer

3. Tick the box to agree to our Terms of Use

4. Click JOIN TRANSACTION

You will be notified via email once the Buyer has paid. You can then proceed to Step 2: Accepting the Buyer’s deposit payment.

Step 2: Accepting the Buyer’s Deposit payment

Once the Buyer has submitted their first payment, you will be given the choice to accept this payment or to cancel the transaction.

If you wish to pursue the transaction, click ACCEPT DEPOSIT.

If you decide to cancel the transaction, this will trigger the immediate refund of the funds to the Buyer.

Step 3: Organise a meeting with the Seller, agree on a final price (Optional), and exchange the item

Communicate with the Buyer outside the Trustap platform to organise a meeting at a time and place that suits you both. We recommend using written communication (texts, social media, emails, etc.) and keeping records of all your conversations with the Buyer.

• If you chose to transact with a deposit:

Give enough time to the Buyer to inspect the item, then discuss and agree on a final price. Once you’ve reached an agreement, you will need to input the final agreed price in the app:

The Buyer must transfer the remainder payment to the Trustap Hold through the app:

Once the Buyer has paid the remainder payment, You will receive an email confirmation, at which stage you can safely hand over the item to the Buyer. We recommend that you ask the Buyer to confirm the handover in the app first, then confirm it yourself.

Note: the Buyer's confirmation is not essential to the pursuit of the transaction, we only require the seller’s confirmation. However, we do recommend that you ask the Buyer to confirm the handover as well where possible, as it can be used as evidence in the case of a complaint from the Buyer.

• If you chose to transact without a deposit:

In this case you can simply hand over the item to the Buyer. We recommend that you ask the Buyer to confirm the handover in the app first, then confirm it yourself.

Note: The Buyer's confirmation is not essential to the pursuit of the transaction, we only require the seller’s confirmation. However, we do recommend that you ask the Buyer to confirm the handover as well where possible, as it can be used as evidence in the case of a complaint from the Buyer.

Step 4: Ensure your Payout Details are up to date ahead of the release of your funds

Once the item handover has been confirmed and the transaction has progressed to the “handover confirmed” stage, the Buyer has 24h to inspect the item and to file a complaint if they notice any issue with the item or if they disagree with the handover confirmation.

Check our detailed Complaint Period article to learn more about the Complaint Period.

If the buyer does not file a complaint within the 24h complaint period, and if your Trustap account is in good standing order, the funds will automatically be released to the payout method saved on your account once the complaint period ends, and the transaction will be deemed completed. From there, funds may take up to 7 business days* to reach your bank account, depending on your bank.

Always verify your Trustap account with us to speed up the payout process. If your account is not verified, the funds cannot be paid out to your account. In this case, the following message will be displayed on the Transaction page:

To verify your account as a Seller, you must add your personal and payout details under the ‘My Profile’ section of your Trustap account. Check our article “how do I add my Personal and payout information?” if you need help with your profile.

*In average, however for certain countries, it may take longer.