Step 1: Create or Join a transaction
How To Create a Transaction:
Click CREATE TRANSACTION
Select BUYER and click NEXT
To the question: “Will you be using post/courier for this transaction?” select NO and click NEXT
Select whether you want to transaction to go through with or without a deposit:
With Deposit: The transaction will involve 2 separate payments. A first deposit payment will be due immediately (before the face-to-face meeting takes place). Then a second remainder payment will be due during the meeting once a final price has been agreed upon with the Seller before the item is exchanged.
Without Deposit: The transaction will involve 1 single payment due immediately (before the face-to-face meeting takes place), this will be the final price of the item.
Select the currency of your transaction, enter the price of your transaction (without the Buyer protection fee, which will be added automatically), and enter a clear description of the goods or services involved in the transaction, then click on START TRANSACTION
That’s it! Your transaction has been created. You can copy the transaction link and share it with the Seller via email, text message, or social media.
You will be notified via email once the Seller has joined. You can then proceed to Step 2: Make your payment.
How To Join a Transaction:
Enter the link shared with you in your engine search bar and click on CONTINUE TO APP.(Alternatively, you can enter the link directly in the Join Transaction section of the app)
Review the details of the transaction to ensure they are correct, as agreed with the Seller
Click JOIN TRANSACTION
Step 2: Make your first (refundable) payment
Make your first refundable (less Buyer Protection fee) payment into the secure Trustap Hold. This gives the Seller proof of your commitment and interest in the item.
This payment is refundable, so if the handover of the item is not confirmed (for example, because you can’t agree on a meeting place or time or because the item isn’t as advertised and you refuse it), you will get your money back (less Buyer Protection fee).
To make your payment, enter your payment details and click PAY.
Step 3: Organise a meeting with the Seller, agree on a final price (optional), and exchange the item
Communicate with the Seller outside the Trustap platform to organise a meeting at a time and place that suits you both. We recommend using written communication (texts, social media, emails, etc.) and keeping records of all your conversations with the Seller.
During the meeting:
If you chose to transact with a deposit, take your time to inspect the item and to discuss and agree on a final price with the Seller. Once you’ve reached an agreement, transfer the remainder payment to the Trustap Hold through the app. The Seller will receive an email confirming that you transferred the remainder payment, which will enable them to hand over the item to you.
If you chose to transact without a deposit, take your time to inspect the item, and if you are satisfied that the item meets the transaction description, let the Seller know that you are happy to accept the handover.
Step 4: Confirm the handover
Once the handover has taken place, we recommend that you confirm the handover in the app.
Once you have confirmed, the Seller must also confirm the handover in the app. This ensures that an agreement has indeed been reached and that both parties agree with the handover.
Step 5: Inspect your order
Once the Seller has confirmed the handover, you have 24h to inspect the item and file a complaint if you notice any issue with the item or disagree with the handover confirmation.
Check our detailed Complaint Period article to learn more about the Complaint Period and how to file a complaint.
If you do not file a complaint within the 24h complaint period, the funds will automatically be released to the Seller once the complaint period ends, and the transaction will be deemed completed.